Customer Issue Resolution (CIR) Supervisor (New Health Care Company)

 

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description:

Customer Issue Resolution (CIR) Supervisor (New Health Care Company)

3M is establishing two industry-leading companies, creating value through the spin-off of its Health Care business, while 3M will continue to be a global material science leader, focusing our innovation to win in favorable global megatrends and attractive end markets. This new Health Care Company will be a leading global diversified health technology company with:

• Proven category leadership
• Exposure to attractive end-markets
• Innovation mindset driving improved patient outcomes
• Collaborative customer relationships
• Deep global regulatory experience
• Operational excellence and strong cash flow
• Strong sales growth and profitability with significant recurring sales

We expect the creation of the two companies will be completed by the end of 2023. For now, we will continue to operate as one global company. This role is positioned to drive the success of the "New Health Care Company”.

The Impact You’ll Make in this Role

As a Customer Issue Resolution (CIR) Region Supervisor you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact in a combination of the following areas:

• Securing efficient AR collection and actively resolving overdue invoices with the customer
• Monitoring and managing credit parameters, payment terms and exception requests in conjunction with Credit COE Team
• Managing customer complaint cases to ensure disputes are reconciled in a timely manner with good customer and internal communication
• Becoming an expert in and positively influencing the payment behaviour of the customer as appropriate depending on the business model and type of customer
• Driving to improve key performance indicators (KPIs) within the team
• Direct management of more junior team members in SEA Region and operating as all Asia 2IC (2nd In Command) to the Asia CIR Leader
• Supporting the CIR Area Leader with data sharing, customer background and general reporting for your area as required
• Depending on the location of the successful candidate, this role may be directly responsible for accounts within one or more countries and will directly or indirectly lead a number of CIR Analysts in other countries

Your Skills and Expertise

• Five years of experience in an accounts receivable, collections or finance role
• Additional experience in customer service or complaints management desirable
• Intermediate to Advanced Excel skills – ability to analyse financial information
• Great communicator, comfortable using English with non-native English speakers
• Natural leader, enthusiastic and good role model to junior colleagues
• High level of comfort working across multiple complimentary software platforms to complete a task eg, Salesforce CRM, various ERP systems, various reporting systems
• Ability to communicate clearly, build relationships and discuss financial matters with customers
• Good time management skills, organized and reliable
• Thrive under pressure with multiple tasks on hand; able to prioritise and identify issues that require escalation or wider stakeholder engagement
• Customer first mindset, creating win win outcomes
• Results and KPI driven, balancing short and long term benefits

For current employees, internal transfer restrictions may not apply. For more details, contact your local recruiter/HR team.

Work location: Choose 1:

• Work Your Way Eligible (Employee choice to work remote, on site, or hybrid)

Travel: May include up to [20%][domestic/international

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Chat with Max

For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers.

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Twitter @3M.

Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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